PC Maintance and Knowledge notes

The most common hardware problems are a bad controller, a bad drive motor, or a bad head mechanism.

1. Can the BIOS see and identify the hard drive correctly? If it can't, then the hard drives onboard controller is bad.

2. Does the drive spin and maintain a constant velocity? If it does, that's good news. The motor is functioning.

3. If the drive surges and dies, the most likely cause is a bad controller (assuming the drive is cool). A gate allowing the current to drive the motor may not be staying open. The drive needs a new controller.

4. Do you hear a lot of head clatter when the machine is turned on and initialized (but before the system attempts to access the hard drive). Head clatter would indicate that the spindle bearings are sloppy or worn badly. Maybe even lose and flopping around inside.

5. There is always the possibility that the controller you are using in the machine has gone south.

1. If the drive spins, try booting to the A> prompt, run Fdisk and check to see if Fdisk can see a partition on the hard drive. If Fdisk can see the partition, that means that it can access the drive and that the controller electronics are functioning correctly. If there is no head clatter, it may be just a matter of disk corruption which commonly occurs when a surge hits you machine and overwhelms the power supply voltage regulator. It commonly over whelms the system electronics allowing an EM pulse to wipe out the master boot record, file allocations table, and primary directory. Fdisk can fix the master boot record and Norton Disk Doctor can restore the FAT and Directory from the secondaries.

2. The drive spins but Fdisk can't see it. Try the drive in another system and repeat the test to confirm that Fdisk can't read through the drives onboard controller. If it sees it in another system, then your machines hard drive interface is bad. You can try an upgraded or replacemen controller card like a Promise or CMD Technologies (there are others) in you machine after disabling the integrated controller in the BIOS, but if the integrated controller went south, it may just be symptomatic of further failures and you'd be wise to replace the motherboard. Trying th drive in another machine also eliminates the variable that your machines 12 volt power output being bad.

3. If you get head clatter but a constant velocity on the drive motor (no surging), you might try sticking the hard drive in the freezer for about 12 hours. This is an old trick from back in the days of the MFM/ESDI driver era. This can cause the drive components to shrink enough to make the track marker align with the tracks. We don't see that kind of platter spindle wear much anymore, but back in the old days, the balancing and bearings weren't as good. Still, under the right circumstances, it might help. It would depend on how old the drive is and how many hours of wear have occurred. You have to be quick to get your info off the drive when it works. Back then, the drives were much smaller, so there wasn't so much to copy. So, go after the important data first.